Frequently Asked Questions
Yes! We use the finest natural ingredients we can find. This includes herbs, butters, clay, sea salts, and natural oils.
Our line is 100% vegan with no animal testing whatsoever. We are PETA and Leaping Bunny Certified and we do not purchase from suppliers who are unable to prove that they are also cruelty-free. We love animals, and it is very important for us to stay cruelty-free.
None of our products contain gluten or gluten-derived ingredients. Moon Fruit and Pink Cloud both contain Xanthan Gum as an emulsion stabilizer. While this ingredient is not known to cause a reaction in those with Celiac or gluten sensitivities, we like to mention it just to be extra safe.
The only products we don’t recommend using during pregnancy/while nursing are Blue Tansy Mask, Prism, and Jasmine Green Tea Toner. These products contain an ingredient called White Willow Bark Extract (natural BHA), which can act as a blood-thinner when ingested like Aspirin. Although you won’t be eating them, we like to mention it just to be extra safe. All other products should be safe to use, but we do recommend that you consult your physician to be sure these products align with your pregnancy plan.
The majority of our ingredients are sourced from within the United States. We do research to make sure our ethics align with those we source from.
Since our products are truly all-natural and do not contain synthetic preservatives, they have a shelf-life of 12 months. All of our products should be stored in a cool, dry place and out of direct sunlight.
To maintain their freshness and stability, all of our products contain natural preservatives; These include Radish Root Ferment, Aspen Bark, and Vitamin E. In the rare case that you purchase one of our products and find that it is not at its freshest point, please reach out to us so we are able to assist.
We recommend applying our facial oils as the final step (after cleanser, toner, and serum) in your morning and evening routines. The facial oils can be used alongside of or in place of a moisturizer. As a tip, facial oils spread more easily over the skin and absorb quickly when skin is slightly damp.
When applying makeup on top of a facial oil, wait 3 to 5 minutes before applying to allow the oil to sink into the skin. Before makeup application, skin should feel plump and soft, not greasy or slick. We recommend applying 3 to 5 drops of facial oil for best results.
Toners, Post Shave Elixir, Hair Perfumes, and Sea Mists all contain Aloe Water. Since this is a natural, unprocessed ingredient, every batch of Aloe Water that comes to us varies slightly in cloudiness, resulting in variations of cloudiness/clarity in each batch we make. This cloudiness does not make the product less effective or less pure, it is simply a result of the natural look of the Aloe Water itself.
We suggest using ¼ of the bottle of salts, and ⅙ to ⅛ of the bottle of soaks per bath. The bath salts are intended to last for approximately 4–5 baths. Our soaks are intended to last for approximately 5–8 baths. There is no harm in adding more or less, it's really a personal preference.
Yes, our Beard Tonics contain Argan Oil and our Lapis Facial Oil contains Kukui Nut Oil. These types of nut oil typically do not irritate people with nut allergies, but we recommend consulting your physician first if you have a nut allergy.
You can buy them in the U.S.A., Canada, or internationally. We update these lists frequently with new stockists.
Our products are enclosed in all glass vessels, and are quite heavy. We take every measure to safely package our ingredients to your doorstop to ensure safe arrival and hence shipping may be slightly higher than one might expect.
All items ordered and paid for will ship within 1 business day, unless otherwise noted in the product description.
For U.S. Orders: We primarily ship through UPS. Orders to Hawaii, Alaska, PO/APO will be shipped with USPS. Once shipped, please allow 5 business days for your order to arrive with standard shipping.
For International Orders: Please allow 10-14 business days for your order to arrive. International orders may be required to pay for customs upon delivery. Herbivore does not assume responsibility for these payments. For more information regarding our shipping/returns policy for both US and international orders, please refer to our Order Info page.
Yes, all of our products are made in small batches at our facility in Seattle, Washington.
1. Cleanse your face to remove impurities with one of our bar soaps.
2. Tone and hydrate with a spritz or two of one of our facial mists. This helps balance skin while boosting the absorption of any following skincare step.
3. Follow with a serum for a concentrated treatment that nourishes skin.
4. Seal in hydration with a creme moisturizer or facial oil.
5. During the daytime, use an SPF as the final step to protect from sun exposure.
6. Wait 3 to 5 minutes before applying makeup to allowing your entire routine to sink into skin.
Definitely! Check our blog post on the subject.
At this time, we can only allow one discount code per order.
Discount codes are valid only on Herbivore-branded products and do not include Lifestyle Shop/third-party items. Codes from Herbivore.com, unless otherwise noted, are not valid to use on Emerald.Herbivore.com. Codes are one-use only, and cannot be combined with any other offer or discount. Not valid on previous purchases.
Free standard shipping is valid on US orders over $50 before tax and after discount.
Our products contain nurturing, hydrating and nourishing ingredients that support the health and resiliency of skin that is exposed to retinol products. This is with the exception of our masks and night products that contain AHAs and BHAs— these should be avoided, or used with caution, depending on the strength and frequency of retinol use.
Bakuchiol Retinol Alternative Smoothing Serum is safe to use alongside retinol and other exfoliators.
We recently partnered with QuadPay to allow you to pay for your purchase of $75 (after applied discounts) or more in four interest-free installments. QuadPay is available for customers living in the US, are at least 18 years old, have a valid and verifiable mobile number, and are using a US credit/debit card to make a purchase. For a more in-depth FAQ on QuadPay, please visit this page.