Herbivore Botanicals

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Herbivore COVID-19 Update

Health and wellness are top priorities here at Herbivore, and these values are especially important as we navigate times of uncertainty. With COVID-19, we are more committed than ever to protecting the health and well-being of our employees, customers and community.

Thank you for being a part of the Herbivore family. Our hearts go out to those whose lives have been impacted by this outbreak. Know that we are in this together, here with you, thinking of you, and keeping the interests of our entire global community in mind. We are confident that we will make it to the other side of this challenge strong, resilient, and healthy.

Read on for frequently asked questions and to learn more about our ongoing efforts.

 

Our Employees

What is Herbivore doing to help employees?
All employees who are able to work from home are doing so and will continue to do so until this pandemic is behind us.

What is being done to protect production and fulfillment workers in Herbivore’s distribution centers?
Employees are given ample space, at least six feet of distance to work. Employees are given N95 masks and protective gear which must be worn at all times.

Production

How is Herbivore keeping production and shipping facilities sanitary?
We take COVID very seriously and hygiene is a top priority. We are doing the following, which includes:

  • All door handles and common areas in our workspaces are thoroughly sanitized several times a day.
  • Frequent hand washing and sanitizing is mandatory, as are protective gloves.

  • All staff members have self-quarantined for at least two weeks before working, regardless of whether symptoms have been present or not.

  • No staff members are allowed to take public transportation into work, and are instead asked to use their own or our provided means of travel.

Domestic Orders

How will this impact my U.S. order?
With these increased safety measures, please expect delayed shipping timelines, with up to 3-4 business days to process your order. Know that we are doing our best to get your order to you quickly and safely.

Due to the high alcohol content, orders containing Hand Hero may take up to 10 business days to arrive once shipped. At the moment, Hand Hero can only be shipped within the United States.

Why is my shipment delayed?
As shipping providers and delivery systems are facing massive strain, your order may take a bit longer to arrive once shipped. Once the package has been transferred to the shipping provider, Herbivore Botanicals is no longer responsible for other delays that may occur. As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend following your tracking closely to stay informed regarding the whereabouts of your order.

How can I cancel my order?
At this time we are unable to change or cancel orders once placed, but you may go through the returns process once the package is received. We offer free returns within 30 days so you may return the package when it is convenient for you.

International Orders

I’ve already ordered from Herbivore. How will this impact my international shipment?
Due to the current health crisis, shipping providers and delivery systems are facing massive strain, and many have been experiencing significant delays. Please expect delayed shipping timelines, with up to 6-8 additional business days to leave the country once shipped.

International orders placed through Herbivore.com are typically processed in 3-4 business days. Once shipped, international orders can take up to four weeks to arrive since all orders must pass through customs and this time frame is completely at the discretion of the shipping providers. Once the package has been transferred to the shipping provider, Herbivore Botanicals is no longer responsible for other delays that may occur.

Your international shipping rates seem higher than before. What happened?
International customers may notice that shipping costs for orders placed on HerbivoreBotanicals.com are higher based on currently available options. Once shipping systems become less impacted, we hope to offer more competitive rates once again. In the meantime, we truly apologize for any inconvenience this causes.

For more information, and a list of our international retail partners, please visit our updated International Shipping policies in our Help Center.

Returns

What is your return policy?
We offer complimentary returns within 30 days of purchase. To return, please pack the items safely back into the original packaging (if possible) and follow the steps in the Herbivore return portal. Once we receive the package and inspect the product(s), the total amount minus the original shipping cost will be returned back to your original form of payment.
Once a return is received at our facility, please allow up to 10 business days for the refund to be processed. You will receive a notification once this has been completed.

Learn more about Herbivore’s return policy.

How is Herbivore handling my return?
All returned packages are left untouched and are currently being kept in an isolated area for the foreseeable future.

Donations

What is Herbivore doing to help the community in this time?
We are donating 50,000 hand sanitizers to United Way, an organization in Seattle, Washington providing care to marginalized communities. We are also donating 1,000 self-care packages to support healthcare workers on the frontlines of COVID-19 at over 20 hospitals around the country like Mount Sinai NYC and NYC Bellevue.

Is Herbivore available for donation opportunities for individuals?
We are currently putting together care packs of samples and small items to donate directly to hospital teams. We are also assessing ways to donate funds directly to organizations that advocate for healthcare workers. At this time, we are unfortunately unable to provide individual donations due to stock restrictions.

Since our company’s conception in our founders’ Seattle kitchen in 2011, we have remained committed to giving our community the tools they need to feel well and radiant, and this promise hasn’t changed.

Thank you for being a part of the Herbivore family. Our hearts go out to those whose lives have been impacted by this outbreak. Know that we are in this together, here with you, thinking of you, and keeping the interests of our entire global community in mind. We are confident that we will make it to the other side of this challenge strong, resilient, and healthy.

Love,
The Herbivore team